Terms & conditions
BOOKING CONFIRMATION & BALANCE DUE
DEPOSITS & PAYMENTS
- Taken on collection day via card
- Applies to minor damages only
- £500 (by pre-authorisation)
- Voided within 48 Hrs after return, provided you haven’t incurred any damages to the motorhome, and on completion of internal and external inspection. Inspections are usually done within 48 Hrs depending on your return time.
COLLECTIONS & DROP OFFS
failure to return your vehicle on time can result in late fees being charged.
PROOF OF IDENTITY
- 1 ITEM FROM PROOF TYPE 1
Please note: If you do not have a valid Photocard then you will need to bring your passport
Bank or Building Society statement, dated within the last 3 months.
- Utility bills – gas, electricity, water, TV Licence, land line, Sky, broadband or cable TV, all dated within the last 3 months.
ccount / NI contributions bill) issued in the last three months or valid for the current tax year - we can’t accept P45 or P60 forms.
DRIVERS & LICENCES
SMOKING & ODOURS
Where possible, any cooking involving strong odours that will linger should be avoided and the vehicle should be ventilated by opening widows.
FUEL & GAS
RETURN CLEANING SERVICE
Whittams provides the optional extra of a return cleaning service for those clients who know they will be unable to undertake a basic clean of the vehicle on its return.
The service though does not make provision for excessive dirt or debris to be left in the vehicle. Reasonable effort must be made to clear dirt and debris whilst not extending to a full cleaning process. The toilet must still be emptied, grey tank drained and surfaces/cooker clear of any spills or food matter.
Failure to adhere to this request for fair and reasonable usage of our vehicles can result in additional charges, these being taken from your security deposit, for any specialist/extraordinary cleaning that may be required (eg. stains / strong odours / foul waste removal).
SECURITY DEPOSIT - Minor/Severe damage
Known over mileage on a planned journey can be discussed in advance; where on preferential mileage rates can be applied rather than being charged the penalty rate for none notification prior to return.
Limits set at:
SEATBELTS & THE LAW
The driver, front passenger and rear passengers must wear a seatbelt by law. Passengers in the rear must wear seatbelts in the forward or rear facing seats.
ur vehicles sadly do not have Isofix. Also, the rear facing seats in our vehicles are lap belts only.
HOLIDAY INSURANCE - Vehicle availability
PCNs (Penalty Charge Notices)
In the event a PCN is received during the course of the hire, for example: not paying at public crossings, parking fines, speeding notices and alike; your details will be passed to the appropriate legal body who issued the relevant PCN.
Whittams will not be liable, under any circumstances, for the penalties incurred. To avoid any administration costs levied for the handling of these PCNs you must advise Whittams, to the best of your knowledge, if you have incurred any during your journey.
Whittams reserves the right to recall a van at any time should the need arise. This being for two prime reasons...
If a factory recall is issued that could put your safety at risk we would recall the van for the necessary works to be undertaken. In this instance your monies would be refunded for the period of the hire not taken.
If the van is damaged to the point where major works are required and this impacts on future bookings, you may have to return the van early to accommodate those repair works so that it does not impact on the next hire after yours. This would be exceptional circumstances where the repair is beyond simple parts replacement alone and usually involves body works to be undertaken. Your monies in this scenario would be non-refundable if the damage is fault based. Non fault damage would be assessed and handled at our discretion.
With the UK leaving the EU documentation for travelling across the continent has now changed. In place of the old green card system you now have to acquire a VE103R certificate.
This requirement can be read up on the RAC website. In principle, as the vehicle is not personally owned and you'd be unable to produce the V5 if requested by foreign authorities, the VE103R provides formal/official proof that the vehicle is on hire.
Whittams can provide the service to apply for this on your behalf and make the necessary payments to the RAC for processing and sending certification through. Including some admin time, this is charged out at £40.00.
LEAVING YOUR VEHICLE AT WHITTAMS
We can provide parking for your vehicle whilst away on your journey. Whilst every effort is made to keep your car secure, with on-site CCTV and locked gates, you are leaving it at entirely your own risk. We offer no insurance or cover of any kind for the protection of your vehicle whilst on site with us. Any damage from the elements, wildlife, vandalism, etc. is your liability and the cost for remedial works, should anything occur, will be at at your own expense.
If relevant terms are breached, penalties can be incurred for the fair processing and incurrence of rectification and administration costs.
Please pay particular attention to the toilet, oven/grill, sink, shower and fridge. Failure to return the vehicle in the same condition you took it will result in the following penalties being applied and taken from your security deposit.
Whittams reserves the right to at any time, and at our sole discretion, modify these Terms & Conditions with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our service and this web siteite following any such modification constitutes your acceptance of these modified Terms.