Terms and conditions
Please telephone or email your date, party number and vehicle choice so we can confirm availability. Please also advise us of any special requests or extras so we can have these included in your costing.
Please note, a booking deposit is required to book and secure your dates. Please see ‘payments and deposits’ for details.
When making a booking a deposit is required to secure your dates.
Booking deposits are as follows…
- Holiday value up to £500 a deposit of £200 is required to book. Balance is due 28 days prior to hire.
- Holiday value up to £1,000 a deposit of £400 is required to book. Balance is due 28 days prior to hire.
- Holidays booked with less than 28 days then the full amount is payable upon booking.
You can pay your deposit, balance and the security deposit by…
- Bank transfer (prefered)
- Credit/ debit card (we unfortunatey do not accept business credit/ debit cards.
- Security deposit ( minor damages only) – £350 fully refundable within 2-5 days provided you haven’t damaged our motorhome.
- We have the lowest damage deposit in the North and probably the UK.
Please note, the security deposit does not cover your liability for the Insurance excess should a claim have to be made in lieu of any sever/ major damage.
A security deposit must be cleared funds before the hirer can take delivery of the vehicle (this is a requirement of our insurance company). If paying by card and your hire duration is 10 working days or less, then the security deposit will be taken by pre authorisation.
For hirers over that duration, the security deposit can be taken by card as cleared funds and will be refunded via bank transfer after your return.
The security deposit will be refunded in full 2-5 working days provided that the vehicle is returned undamaged, with the inventory complete as supplied and where the interior has been cleaned and tidied, with a clean cooker, fridge & toilet.
Should the condition of the vehicle be otherwise where there are requirements for minor repairs, replacements or cleaning, then the deduction will be charged against the security deposit ( please see penalties below).
On return of the vehicle it will be inspected briefly. A full inspection and inventory check will be carried out within 48 hours.
If the hirer is found to have caused severe damage to the vehicle by negligence (i.e. no other person or vehicle is envolved) and the damage cost exceeds the £350 minor damages security deposit ( but less than the insurance excess) then the security deposit will be kept in full and the hirer will be responsible for full balance of the rectification costs.
Severe damage would constitute front and rear bumpers, over cab mouldings, roof lights, windows, wing mirrors, external doors, dog chew damage, wrong fuel added, fuel added to the water tank rendering the vehicle off the road for weeks are typical components prone to damage by negligence, non of which are covered by insurance which means you the hirer are responsible for those costs or any other minor damage due to unusual use.
Fully comprehensive insurance for the use in the UK is included within the hire charge. EU travel insurance has a £200 supplement per week. The second week is charged at £20 per day and the 3rd week and thereafter at £15 per day.
Insurance is only valid for the period of the hire, therefore late returns constitute a traffic offence under the Road Traffic Act. Invalid insurance means the driver and main hirer become personally liable for any accident/damage to the motorhome, third party property and third party personal injuries. Insurance cover is for the vehice and equipment only, personal possessions are not covered; hirers are advised to take out holiday/ travel Insurance as you would on a normal holiday. We have included a couple of links for you at the bottom of this paragraph.
The Ts & Cs here are our Insurance companies terms and are non negotiable.
Whilst we will make every effort to ensure that the reserved motorhome is available. If due to circumstances beyond our control this is not possible, and an alternative suitable motorhome is not available, our liability is limited to the refunds of all monies paid by you. Some motorhome features may differ very slightly to those illustrated on the brochure / web site.
Should the last customer have damaged the motorhome to the point it is unable to be re rented then we will refund all monies, we offer no compensation for such and customers are advised to seek they’re own holiday insurance for such events..
A booking confirmation email will be sent confirming the outstanding balance, this has to be paid 28 days prior to the start of your motorhome hire.
- UK MILEAGE limit of 1000 miles per week and 35p thereafter per mile.
- EU MILEAGE limit of 1000 miles per week and 35p thereafter per mile.
Please inform us as soon as possible if you can’t make your booking, without 28 days cancellation notice you will lose your booking deposit. The following rules apply for our cancellation policy….
- Pre 28 days – where a cancellation notice is given of more than 28 days notice from collection you will recieve a full refund.
- Post 28 days – where a cancellation notice is given less than 28 days notice from collection you will lose your full booking deposit.
- Pre 15 days – If you cancel within 15 working days you will be responsible for the full hire cost- unless another renter can be found in time, in which case you will only lose your booking deposit.
- Speculative reservations – Any cancellations made on bookings where there is speculative purchase of tickets to public events and the subsequently those are not secured there will be a 10% deduction from the booking deposit to cover administration costs.
The motorhomes are expected to be taken care of, If these terms are breached penalties will be incurred, We like to be transparent in all our costs so here is a breakdown of penalties for failure to return the motorhome in the condition you received it (allowing for normal acceptable use) we adopt a fair usage policy. Please remember these motorhomes are a minimum of £50,000.00 to buy. We expect you to treat the motorhome as if you had just bought it. That includes keeping it clean.
Please pay particular attention to the toilet,oven,grill and fridge, failure to return the vehicle in the same condition you took it will result in £50 off your deposit. 90% of people bring them back clean however a couple recently have been filthy and this is unacceptable.
Vehicles are available for collection
WEEKEND 3 nights – Collect from Fri 3.30pm – Return by Mon 10:30am
MIDWEEK 4 nights – Collect from Mon 3.30pm – Return by Friday 10.30am
FULL WEEK 7 nights – Collect from 3.30pm Fri or Mon – Return by 10.30am Friday or Monday
Our motorhomes represent a huge investment for Whittams, with each individually costing over £50,000.00 each. As such we hope that you look after them as if they were your own, to the same level as we do when preparing them for your hire. To help with this we have a useful guide of requirements below, If the guide isn’t followed and or children kick break or smash ie window locks then charges can and will be taken from your security deposit accordingly. We like to be transparent in all our policies so costs and penalties are at the bottom of this page in a clearly identified table. We do however rarely take money from security deposits as the majority of our customers return with no damage and that’s how we like it.
Never leave your dog in one of our vehicles unrestrained as stress can cause chewing of fabrics and this is a super expensive fix.
You only need to provide us with 1 ITEM FROM TABLE 1 and
2 ITEMS FROM TABLE 2, we can only accept original documents, not printed off the internet
ALL DOCUMENTS MUST INCLUDE YOUR FULL NAME
** Current UK Full Photocard Driving Licence and Convictions Page from the DVLA .
** Current EU member state National ID Photocard and current driving licence.
** Current old style UK Driving Licence (no photo)
TABLE 2 – ALL DOCUMENTS MUST INCLUDE YOUR NAME & CURRENT ADDRESS
** A credit card statement, dated within the last 3 months.
** Bank, Building Society, Credit Union statement, dated within the last 3 months.
** Council Tax bill (valid for the current financial year) Current Tenancy Agreement, from
a local council or a recognised letting agency.
** Sky or cable TV bills, dated within the last 3 months..
** Telephone bill, dated within the last 3 months – we can’t accept mobile phone bills..
** Utility bill – gas, electricity or water, dated within the last 3 month.
** HMRC document (PAYE Coding Notice/Tax Notification/Self-Assessment/Statement of
Account/NI contributions bill) issued in the last three months or valid for the current
tax year – we can’t accept P45 or P60 forms.
** Mortgage statement from a recognised lender.
** A notification letter from Benefits Agency/Local Authority confirming your right to
benefits (Department for Works and Pensions, Jobcentre Plus, Benefits Agency or
Veterans Agency), dated within the last 12 months..
In the unlikely event of a breakdown a recognised recovery service are at the disposal of the hirer. The number is on your ‘usual info’ sheet in the cab area of the van. The hirer is authorised to spend up to £100.00 on repairs, this will be repaid on submission of a valid receipt only. For repairs costing more than £100.00 prior approval from whittams Motorhome Hire must be obtained. Please call the office on 07392 600 400 if you are unsure. All our vehicles are suitable for tarmac roads only. Damage to the vehicle by travelling off road or on rough tracks which can dislodge pumps, pipes and exhausts. Tyres are NOT covered by our insurers roadside assistance. Call outs due to no fault of whittams will be charged in full by the call out company to the hirer.
Drivers must be over 21 and under 79 years of age, (there is an insurance loading for drivers over 70) and have held a full driving licence valid for the relevant vehicle for at least two years prior to the commencement of hire. Driver’s licence must be free of endorsements except for minor speeding or parking offences (drivers with more than 6 penalty points may be subject to an insurance loading).
all of our vehicles are able to be driven by anyone as the weight is under 3,500KGS. Please note: (As from 8 June 2015 the paper counterpart to the photo card driving licence will be abolished) Visitors from abroad must produce a valid endorsed domestic driving licence or international driving permit and their passport. Failure to present the correct documentation at the time of collection will result in cancellation of the vehicle hire and loss of any monies paid.
The use of electronic cigarettes, scented candles, josh sticks etc must not be used in the vehicle. Where possible any cooking involving strong odours that will linger should be avoided and the vehicle should be ventilated by opening widows. In the event that the vehicle is returned with any unpleasant odours, the cost for valeting will be taken from the deposit.
Fuel & Gas The level of the fuel gauge will be noted upon collection (usually full). The hirer is responsible for returning the vehicle with the fuel gauge at the same level. one gas cylinder is supplied. If further Gas is required, we supply at a cost of £28 per canister.
Take into consideration the number of passengers you will want to take with you. Seatbelt law for motorhomes is confusing. The driver and any front passengers must wear a seatbelt. Passengers in the rear must wear seatbelts if they are available, and should be in forward or rear facing seats. The safest and best advice is that all passengers should be belted, and sat in forward or rear facing seats.
All our motorhomes have the seatbelts to match the berths i.e. if the motorhome is a 4 berth then there is 4 seatbelts. Our vehicles sadly do not have isofix. rear facing seatbelts in some vehicles are lap belts only.
Whilst we will make every effort to ensure that the reserved motorhome is available, you are advised to take out your own holiday insurances as you would if you were going on a flight.
If we have another suitable motorhome then this will be offered to you, some features may differ very slightly to those illustrated on the brochure / web site. If due to circumstances beyond our control a motorhome came back severely damaged and we cannot hire it out and an alternative suitable motorhome is not available or you do not want to go ahead with a different motorhome, our liability is limited to the refunds of all monies paid by you.
we offer no compensation for such and customers are advised to seek they’re own holiday insurance for such events. We ourselves use the post office holiday insurance supplied by royal mail.
There are a number of companies that will provide you cover for any excess of an insurance claim should you have an accident where you are at fault. We do not provide this cover ourselves as it is individual to each customer therefore you take this policy out as you would health travel insurance.
there are a number of companies doing this policy, here are a few links to get you started.
|REFUELLING||If you don’t have time to fill the fuel tank (as you recieved it) the tank will be filled at market value (reciept supplied) plus an admin charge this covers time driving to and from the garage and processing paperwork||£25|
|CLEANING||Failure to return the vehicle in a good clean condition (particularly the upholstery cooker oven & fridge you will be charged||£35|
|TOILET||You must empty and clean your toilet especially under the seat rinse & add provided fluid or the toilet cleaning fee will be payable! Only put cleaning fluid in the toilet cassette NOT in the toilet bowl itself||£50|
|TOILET OVERFLOW||If your toilet is overflowed with urine and faeces due to not emptying the toilet a total UNIT cleaning fee will be payable!||£100|
|DOGS||You MUST let us know if you intend taking your dog failure to inform of pet or pet taken in a no pet van this covers valeting to make the vehicle safe for customers with allergies||£75|
|WATER TANK||You MUST let us know if you have added diesel to the water tank by mistake rendering the vehicle off road and in need of a new tank to be fitted DO NOT START OR MOVE THE VEHICLE||£500|
|SMOKING||You MUST NOT smoke in the vehicle – if it is found the vehicle has been smoked in you will be charged a fee to cover valetting of the vehicle and upholstery||£100|
|LATE RETURN||Unless prior agreement You MUST let us know if you are going to be late returning as we need to arrange Emergency Insurance cover this is charged by the hour at||£15|
|MILEAGE||Insurance limit of 1000 miles per week UK EU mileage is 1000 per week and after that charged at 35p per mile||35p|
|FESTIVALS||Our insurance is much higher for festival and special event use if you fail to inform us and we can verify you were at a festival/event without paying the fee then you will be charged a penalty and the festival fee on top = total||£300|